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FAQs

FREQUENTLY ASKED QUESTIONS

 

HOW DO YOU SHIP PACKAGES?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

 

DO YOU SHIP WORLDWIDE?

No. We just provide shipping to United States, Canada, UK, Ireland, Australia & New Zealand.

 

WHAT ABOUT CUSTOMS?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

 

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates:

 Location

Estimated Shipping Time*

United States

12-20 Business Days

Canada

12-30 Business Days

UK

12-40 Business Days

Ireland

12-40 Business Days

Australia & New Zealand

12-40 Business Days

*This doesn’t include our 2-5 day processing time.

 

CAN I TRACK MY ORDER?

Yes. Once your order has been shipped, you will receive an email with a tracking link.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE”

For some shipping companies, it takes up to 5 business days for the tracking information to update on the system. If your order was shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

Occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.

 

HOW DO I CONTACT YOU WITH QUESTIONS NOT ADDRESSED ABOVE? 

If you have any other questions, please contact us here and we will be happy to assist you in any way we can.